Session Reminder Email Notifications are a new feature available providing community members with an email notification in advance of each session they have signed up for. These automated email reminders are sent to participants at two key moments - 3 days and 15 minutes before the start of each session.

• 72-Hour Reminder Email
  Participants will now receive a helpful reminder three days before the session begins, giving them time to prepare or make any necessary adjustments.
• 15-Minute Reminder Email
  A final reminder will be sent shortly before the session starts, making it easy for participants to join on time with everything they need.

These reminders help reduce no-shows, improve engagement, and ensure everyone has the information they need right when they need it.

In this article we will explore:

• Who will receive Session Reminder Emails
• What members can expect to see within their Session Reminder Emails
• Notification preferences

Who will receive Session Reminder Emails?

Individuals will receive session email reminders for any session in which they are listed as an "attendee". This includes sessions at the global level or within groups they are a member of. 

This can occur in two ways:

• Individuals have signed up themselves by clicking the "Attend Session" one-click sign up button.
• Individuals have been added as an attendee by either a site admin or group admin.

Layout and Contents of the Session Reminder Emails

Below is an outline of the email contents. The sample email images are numbered to correlate.  

1. Logo: The logo displayed here is what is set under the “Email Brand Settings”
2. Welcome Message: The message is personalized with the user’s name and your Site Nickname from the "Email Brand Settings": “You just received an event reminder from…”
3. Session/Event Details: 
   • Session title
   • Relative date/time information which displays in the time zone specific to each individual
   • Session banner image
   • Call to action, either "view event" or "join event"
4. Footer: This will contain up to 3 links
   • Contact Page: [optional] Can be set to an internal page on Community or an external page link, and will need to be set within the “Email Brand Settings”.
   • Privacy Policy Page: [optional] Can be set to an internal page on Community or an external page link, and will need to be set within the “Email Brand Settings”.
   • Manage Preferences: Members can opt out of this specific Daily Digest email template/campaign within their notification preferences/settings.
   • Powered by GrowthZone logo

Notification Preferences

No setup is required—these reminders will automatically be sent for all scheduled sessions moving forward.

Opting in/out of the Session Reminders:

• Click on your avatar in the upper right corner, and go to Settings. (Or members will be linked to here when clicking on “Manage Preferences” from the Session Reminder email footer).
  
• The Event Reminder Emails preference is defaulted to be on for all members, however, they are able to toggle this off and on as desired.
  
• Members' time zones will be set automatically upon their first login, however, they are able to update this as needed. This sets the time zone display within the email for sessions and meetings. (Rather than defaulting to a time zone such as UTC.)